Technical Support
First, select the Flow product you need technical support for. You'll find a list of technical support FAQs to choose from. If you still need help, please call us at 223-FLOW (3569).
To use your set top box, follow the instructions below:
Ensure that your television is stationed on channel 3 or the video input at all times.
Turning Your Television Set On and Off:
- Turn ON the power for your television set
- Turn ON your Set Top Box using the power key on your Set Top Box (STB) or Remote Control
- To turn OFF your STB, simply press the power button on your STB or Remote Control
Channel Selection:
Channels can be selected from using the CHAN "UP" and "DOWN" arrow keys on your STB or
Remote Control (remote controls vary).
Volume Control:
When you press the VOL < > keys on your STB or Remote Control the VOLUME bar displays on your screen and you can increase or decrease the volume to suit your comfort level.
To program your favourite channels, follow the steps below:
- Press the MENU key
- Select #3 FAVOURITE CHANNELS
- Select #1 FAVOURITE CHANNEL GUIDE
- Navigate through the line up highlight your favourite channel(s) and press SELECT after each selection
- Press ENTER when you have completed your selection(s)
- Turn your set-top box off and then on again and your favourite channels are now selected
- To view your favourite channels simply press FAV button and navigate
If your TV is on but there’s no sound, try these three steps:
1. Press the MUTE button on your remote control to restore the volume
2. If your set top box is connected directly to your VCR, check that the VCR is plugged in and turned on
3. Check that the volume control on your TV or stereo system is set to an appropriate level
If your TV is on but there’s no picture, try these suggestions:
1. Check that the correct input source is selected on your TV/VCR/DVD player
2. Check that the coaxial cable (from outside) is securely attached to the back of the set top box and is not cracked or broken. If the cable is cracked or broken please call Flow’s Customer Call Centre at 223-FLOW (3569) for assistance.
3. Check that the power cord for the set top box is securely plugged into the electrical outlet and that the other end is securely plugged into the back of the set top box
4. Check for power in the electrical outlet where the set top box is plugged in and that the power light on the set top box is on
5. If the power light on the set top box isn’t on, then please call Flow’s Customer Care Call Centre at 223-FLOW (3569) for assistance.
6. Check that all of the connections between the set top box and your TV or VCR are secure
7. If you’re using RCA cables, check that the cables are connected properly. That is, red on the set top box to red on the VCR and yellow on the set top box to yellow on the TV/VCR.
8. If the set top box is connected directly to your VCR, please check that the VCR is plugged in and turned on
If your TV is on, but you’re not getting clear sound and picture reception, check that all cables and plugs are securely connected.
If your remote control appears not to be working, try these suggestions:
1. Press the CABLE button on the remote control to ensure that it’s in cable mode
2. Point the remote control directly at the set top box and check to ensure that there is nothing blocking the path between the remote control and the set top box
3. Change the batteries in the remote control
Follow the steps below to help safeguard against damage during a hurricane:
- Unplug your television from the electrical outlet on the wall
- Cover your television in plastic and if necessary place it in a secure area in your home
- Unplug your SET TOP BOX from the electrical outlet on the wall
- Use the excess cable from the outlet on the wall and wrap it around the SET TOP BOX
- Place your SET TOP BOX, excess cable and remote control in a plastic bag, doubling it for extra security
- Secure your box against the wall until the passage of the storm
It’s important to note that the volume on your television should be turned to the mid-way level manually or by using the television remote control. Volume adjustments thereafter should be done using the volume control on your STB only. If the volume on your television set is too high it will create a buzzing sound.
Flow Mosaic is a collection of similar channels displayed on one screen so you can watch and navigate several channels at one time. You’ll never miss any of the action. There are three Mosaics – try them all!
Sports Zone – Channel 600
Ideal for sports lovers who enjoy flipping from channel to channel to catch various sporting events and the latest scores. The main screen displays ESPN, ESPN International, FOX Sports, Speed Channel and NFL.
News Room – Channel 601
This is the perfect mosaic for those who love staying in the loop about international current affairs like news, weather and financial information. The main screen displays CNN Headline News, CNN International, FOX News, Bloomberg and BBC World.
The Local Corner – Channel 602
This is the easiest way to keep up to date with what’s going on here at home. The main screen displays local channels CCNTV6, CNC3, Gayelle, WIN TV and IETV.
PassTime Puzzlers and PassTime Games are fun ways to pass the time while watching your favourite shows.
PassTime Puzzlers includes three brainteaser puzzles:
Reversi: Capture opposing pieces in a classic strategy game
Sudoku: Test your number logic with this hugely popular puzzler
Paintball: Have fun splattering rows of coloured balls
To access them, use your remote control to enter channel 900 via the onscreen guide. Use the UP/DOWN navigation buttons to browse the three Puzzlers, then press the SELECT/OK button to make your choice.
PassTime Games includes three exciting games:
5 Card Draw: Use your best poker face as you play this classic game
Twenty-One or Bust: Test your card-counting ability in this Blackjack-style game
Klondike Solitaire: Improve your strategy with this strategic game
To access them, use your remote control to enter channel 901 via the onscreen guide. Press the A, B, or C button to make your choice.
Bill View is a free service that lets you check your Flow bill right on your TV any time you like. Your phone charges are updated every 24 hours, and your Pay Per View selections are updated within several days of purchase. To check your Bill View, just follow the steps below.
1. Use your remote control to enter channel 905 via the onscreen guide.
2. To view your Flow bill, press SELECT/OK on your remote control. You’ll be prompted to enter your PIN.
3. Enter your Parental Control PIN (if you haven’t set one yet, you’ll be prompted to do so).
4. After entering your PIN, you’ll see your balance. Please note: this figure should be used as a guide only, as charges for phone calls are not posted for at least 24 hours and charges for Pay Per View selections and other programming can be delayed for several days.
5. To leave the Bill View screen, enter a different channel number on your remote control or use the UP/DOWN channel navigation buttons.
Flow On Demand is on channel 1000.
Once you’ve set up and configured your email program, you can access your emails in two ways: using the web interface (by entering mail.flowgrenada.com/webmail in the address bar of your browser), or by using a mail client such as Mac Mail, Microsoft Outlook or Outlook Express.
To configure Outlook Express, follow the steps below.
1. Click the Start button
2. Click All Programs
3. Open Outlook Express
4. Select Tools in the menu bar
5. Select Accounts
6. Click on the Mail Tab
7. Click on Add
8. Click the Mail option
9. At the Item ‘Display Name:’ type your name as you would like it to appear when sending emails
10. Click Next to Continue
11. At the item Email-Address type your Flow Trinidad email address in lowercase (e.g. jdoe@flowtrinidad.com)
12. At the item Incoming Mail Server type, in lowercase, mail.flowgrenada.com
13. At the item Outgoing Mail Server type, in lowercase, mail.flowgrenada.com
14. Click the Next button
15. At the item Account Name: enter your Flow Email address (e.g. jdoe@flowtrinidad.com)
16. At the item Password: enter your password, as specified by you, the user when it was changed
17. Click the Next button
18. Click the Finish button
19. Click on the item ‘mail.flowtrinidad.com’ then click the Properties button
20. Click on the Servers tab
21. Click on the check box for My Server requires authentication to make sure it is ticked
22. Click the OK button
23. Click on the Close button. Outlook Express will now download your email whenever you are online.
No. Any device connected to the modem receives public IP addresses, so if you need protection, you’ll have to install a software firewall to your PCs or buy a hardware firewall and attach it directly to your modem.
The modem is not a router so there’s no configuration page available. The modem’s sole purpose is to issue IP addresses, so no other configuration is possible.
If through your own negligence your modem becomes damaged or lost, you’ll be charged $345.00 (VAT incl.) for a replacement.
Without the insurance option, a replacement modem will cost $521.74 (before VAT). Please note: lost modems are not covered by modem insurance; only damaged modems and stolen modems are covered. A police report will be required as proof that the modem was stolen.
To set your Parental Controls password, follow the steps below:
Press the menu key on your STB or Remote Control and use the CHAN keys to scroll.
ENTER #7 Control Panel
ENTER #4 Set Password
ENTER # 1Parental Control
Enter your 4 digit password using the numbers 0-9; then press ENTER
Enter your 4 digit password again for verification; and press ENTER once more
Your password is now set
To set your Parental Controls, follow the steps below:
Once you have selected your password, you can now place channels under Parental Control.
Press the menu key on your STB or Remote Control and use the CHAN keys to scroll
ENTER #2 Parental Control
Type in your password; Then press ENTER
ENTER #1 Parental Control Guide
Use the CHAN keys to highlight the channel (s) you want to block
Press SELECT after each channel you choose to block
Repeat this process for as many channels as you would like to place under parental control
Press ENTER
Take off and then put on STB to activate the Parental Control
You have successfully blocked the channels you want under Parental Control.
To view Parentally Controlled channels, follow these steps:
Press the menu key on your STB or Remote Control and use the CHAN keys to scroll
ENTER #2 Parental Control
Enter Password
Press CHAN keys to highlight the channel (s) you want to remove from the parental control; press SELECT
Press ENTER
Take off and then put on STB to deactivate Parental Controls
These channels are now free for viewing by all. Don’t forget when you are through viewing to reset the channels you want blocked.
Here’s a list of remote control basics.
Power
Turn on your TV | Press the TV button |
Turn on your set top box | Press the CBL button |
Turn on your VCR | Press the VCR button |
Audio
Set up your audio | Press the MENU button until the Settings Menu appears. Press the downward triangle to highlight Audio Preference and SELECT/OK to display options. Highlight and adjust each option to your liking. For help with options, press MENU. |
Adjust the volume | Press the +VOL- button |
Changing channels
Channel surf | Press the +CH- button |
Select a specific channel | Use the number buttons to enter a channel number |
Select the previous channel | Press the LAST button |
Surf Favourites | First, make a list of your favourite channels in the Settings Menu. Then, while viewing your TV, press the FAV button to surf from one channel to the next. |
Please note: you may have to program your remote control buttons before being able to use them.
Your remote control is simple to program, easy to use, and can operate up to five devices, including cable set top terminals, televisions, VCRs, DVDs and audio for CD players. Before you can use your remote control, it must be programmed (set up) to operate the above devices.
Before you get started
Some of the special features and buttons on your remote control are as follows:
Memory Guard®
Eliminates reprogramming after battery changes.
Time Out
Shuts remote off if any button is pressed and held for 45 seconds. This extends battery life in the event the remote becomes lodged under or between heavy objects.
Reset
Lets you reset your remote to its original default settings. To do this press, the CABLE and OK button together and hold both buttons down until the CABLE button lights up. Then press MENU, then MENU again. The CABLE button will blink and go out.
Install two new AAA alkaline batteries as indicated by the diagram in the battery compartment. When the batteries become low and need to be replaced, the SAT, TV, VCR, DVD, AUDIO buttons will not illuminate normally or at all during use. When this happens, replace the existing batteries with two new AAA alkaline batteries. Your remote control has Memory Guard which eliminates the need for reprogramming after battery changes.
It’s also pre-programmed to operate Motorola DCT digital set top terminals. If, for some reason, you need to set your remote to operate your set top box, follow the instructions below:
1. Press OK/SEL, then press MUTE together until the power/mode buttons illuminate in slow rotation (i.e. CABLE > TV > VCR > DVD > AUDIO > CABLE)
2. The three digit code for the Motorola DCT is 001. Enter this into the keypad of the remote control. The cable set top terminal will turn off.
3. Then, press OK/SEL to lock in the code. The POWER button will blink 3 times and go out.
Programming TV, VCR, DVD, and/or audio devices
Code Entry Programming
1. Turn off all the electronic devices (TV, VCR, DVD, AUDIO) you want to program the remote to operate
2. Press OK/SEL then MUTE together until the power/mode buttons illuminate in slow rotation
(i.e. CABLE > TV > VCR > DVD > AUDIO > CABLE)
3. To program your TV, locate the three digit code for your brand in the TV Setup Code list and enter it on the keypad of the remote control. Entry of the correct code will cause your TV to turn off. If multiple codes are listed for your brand you may have to enter different codes until your TV turns off.
4. As soon as you have entered a 3 digit code that turns your TV off, press MUTE
5. If the TV turns back on, press OK/SEL to lock in the code. The power/mode buttons will blink 3 times and go out.
ii. Or if the TV does not turn back on, enter a different 3 digit setup code until your TV turns back on. Then press OK/SEL to lock in the code. The power/mode buttons will blink three times and go out.
4. To program your VCR or DVD, refer to the VCR or DVD Setup Code lists and repeat the second and third steps above
To buy a current Pay Per View event, follow the steps below:
1. Select a Pay Per View channel that has an event you want to watch
2. Take note of the start time and the pricing details
3. To buy, press the B button
4. To see the purchase options display, Use the UP/DOWN arrow buttons to highlight options and press the A button to accept
Your Pay Per View charges will apply unless you cancel a pending purchase in advance. To do so, just follow the steps below:
1. Press the MENU button until the Setting Menu is displayed
2. Use the UP/DOWN arrow buttons to highlight the Purchase Review preference and press the RIGHT arrow button
3. Use the UP/DOWN arrow buttons to highlight the pending purchase you wish to cancel
4. Press the SELECT/OK button
You can change your PIN by going into Parental Control from the Settings menu. You’ll be asked for your current PIN. When you enter your PIN, you will be given the option to change your PIN. Choose ‘Change PIN.’ You’ll be asked to enter your original PIN again, and then you will be asked to enter your new PIN twice. When this is done, you’ll see a screen that says New PIN Accepted. Press C to exit.
These error messages could be showing up for different reasons, such as:
1. The PPV system is down.
2. There’s insufficient credit on your account for purchasing.
3. Entering an incorrect PIN.
4. The time or date for ordering the movie may have already passed.
The very first PPV purchase made on a new set top prompts customers to enter a PIN (in cases where parental controls had not been used before). Your PIN controls purchases thereafter. Once that code or PIN is entered correctly for a PPV purchase, the billing process is initiated and your bill will be automatically charged if the service isn’t cancelled before the scheduled start. We strongly recommend that you:
1. Protect your PIN
2. Make sure that the Settings menu for your set top box requires a PIN for all PPV purchases.
Times reflected on the monthly bills are the times Flow begins playing movies. This time could represent a block of programming or an all-day pass, so these times may vary from the items you actually purchase.
Yes. You can purchase an event up to 15 minutes after it starts.
With Flow PPV, you can order the following types of programming:
- Adult content (12-hour blocks)
- Sporting events
The prices vary based on the content you wish to purchase. You’ll always know how much you’re going to pay because you’ll see the price of each selection before you confirm your purchase.
You can see what’s showing at any time by browsing the Interactive Programme Guide (IPG). The IPG holds seven days of programming information starting from the current day.
Programs that are purchased are registered on our billing system on a fixed schedule, so it’s possible for a program purchased within one month to be reflected in the next month’s bill. You can use the purchase review on your set top box to check all purchased programs that have not been sent for billing yet.
When ordering PPV movies/events you will need to enter a PIN or PPV password. This isn’t meant to deter you from using the service but rather to give you more control of this service and to prevent unauthorised purchases on your account.
Coming into the office is not necessary. Flow has made it easier for you. You can use your remote control to purchase your events and movies. However, if you’re having problems ordering your movie, we would be more than happy to help you in person or over the phone.
Yes, you will be billed for the movie whether or not you look at it. Flow only sees that the purchase has been made, not that the content has been watched.
The charges for your orders will appear on your bill just as with your internet charges along with your regular video subscription.
- Special Events 355-357
- Adult (6 channels)
- Xtasy (12-hour block) 401
- Ten Real (12-hour block) 402
- Juicy (12-hour block) 403
- Playboy (12-hour block) 404
- Heat (12-hour block) 405
- Xpose (12-hour block) 406
Please note that these channel listings are subject to change.
When you go to your IPG, the price of the content is displayed right next to the purchase option.
No, unfortunately, you can’t because the IPG only holds seven days of information.
Purchasing a movie is the same as setting an event timer. If the set top is on, it will change to the purchase channel once the event starts.
The easiest way to prevent unauthorized purchases is by making sure that your PIN remains confidential. It’s also a great idea to change your PIN every other month.
At the moment, this service is only available to digital TV subscribers. If your area has not yet been converted to digital, then you won’t have access to PPV.
With VOD, you can purchase and watch content at any given time. You get a 12-hour window to watch the content whenever and as often as you like. With PPV, you purchase content to watch during a time period scheduled by Flow.
Before you can access On Demand programming, you’ll need to program the On Demand button on your remote control. Here’s how:
1. Press and hold the On Demand and CBL buttons until the CBL button lights up
2. Slowly punch in 1 0 0 0
3. Press the On Demand button again. The CBL button will blink three times.
Flow On Demand is on channel 1000.
Subscription Flow On Demand is on channel 240 and 250.
Use the UP/DOWN and LEFT/RIGHT arrow buttons on your remote control to navigate selections, and use the SELECT/OK button to choose your selections.
Once you’ve browsed the On Demand section and are ready to make a purchase, just highlight the selection and press the SELECT/OK button. You’ll see the name, description and rating of the title displayed on your screen. If everything is okay, press the SELECT/OK button. You’ll be prompted to enter your PIN to verify your purchase. You’ll then see a purchase screen prompting you to confirm or cancel your purchase.
Yes. Several days after you make your On Demand purchase, the title and price will appear on your bill and on Bill View.
This is usually because there’s an issue with your credit limit. Try following these steps:
1. Check to see if the subscriber’s account in inhibited. If it is, let the subscriber know they need to make a payment.
2. Send a refresh to all of the DCTs on the subscriber’s account
3. Send an email to vod@columbustrinidad.com
Yes. You can use Parental Controls to block certain sections of Flow On Demand, such as the Adult category or the entire On Demand section. To set up Parental Controls, see the FAQ below.
To set up Parental Controls for the Adult section of Flow On Demand, follow the steps below.
1. While you’re in the On Demand section, click on the MENU button
2. Use the UP/DOWN arrow buttons to browse the Menu until Parental Controls is highlighted
3. Press the SELECT/OK button
4. You’ll be prompted to enter your PIN if you have one, or set your PIN if you don’t
5. Use the UP/DOWN arrow buttons to highlight the Locking option
6. Press the SELECT/OK button
7. Use the UP/DOWN arrow buttons to select the ON option then press SELECT/OK
After the Parental Control is activated, the Adult section of Flow On Demand can only be accessed when the user enters the Parental Control PIN.
Once you make a purchase, your selection is available to watch as often as you like for 12 hours.
Yes. You can cancel a title at any time but you will be charged once the title has been playing for more than 30 seconds.
If you’ve forgotten your PIN, you’ll need to call 223-FLOW and have an agent remove the old PIN. You’ll be asked to provide the identification number that was used during signup, e.g. your ID or drivers permit number.
For your protection, we recommend that you change your PIN every few months. To do so, just follow the steps below.
1. Press the MENU button on your remote control
2. Select Parental Control and enter your PIN when prompted
3. Select Change PIN and enter your old PIN when prompted
4. Enter your new PIN
5. You’ll see a message saying ‘New PIN Accepted.’ Press the C button to exit.
Yes. Having a PIN ensures that only authorized people are allowed to make purchases that will be billed to your Flow account. For your protection, we recommend that you keep your PIN confidential and change it every few months.
No. Movies can only be watched on the television on which they were purchased.
Access to the Flow On Demand service is free. However, there are charges for selected content which will be added to your bill. These charges range from $9.99 to $34.99 VAT inclusive.
Yes. If you’d like to remove a purchased title from your Purchased list, just follow the steps below.
1. In the Purchased list, use the UP/DOWN arrow buttons to highlight the item you’d like to remove
2. Press the INFO button on your remote then press the STOP button
3. You’ll be prompted to accept or cancel the deletion
If you’d like to stop watching an On Demand program, just press the GUIDE button your remote control or punch in a different channel.
With VOD, you can purchase and watch content at any given time. You get a 12-hour window to watch the content whenever and as often as you like. With PPV, you purchase content to watch during a time period scheduled by Flow.
No. You can use any ordinary telephone on your Flow line. Please note: Cordless phones operating at 2.4GHz and 5.8GHz frequencies may receive interference from wireless Wi-Fi networks that operate on the same frequencies, which may result in the call quality being adversely affected or even calls dropping. To avoid this, we suggest you choose a handset that operates in a different frequency band.
We’re sorry, we can’t provide this service for you.
There are five ways to order Flow phone services:
1. Call 223-FLOW (3569)
2. Visit any Customer Care Retail Centre
3. Email getflow@columbustrinidad.com
4. Text 497-FLOW (3569) or 374-FLOW (3569)
5. Sign up online by clicking here
The Online Customer Directory is an easy and convenient way to locate any Flow phone subscribers free of charge. Just go to https://directory.flowtrinidad.com and search for Flow customers by first name, last name or phone number. The search function is not case sensitive. Please note: some Flow subscribers have requested that their numbers remain unlisted.
If you don’t have a dial tone, here’s a list of things to check:
First make sure the coaxial cable (from outside) is securely attached to the back of the modem.
Next, make sure it’s not cracked or broken. If it is cracked or broken, please call our Customer Care Call Centre at 223-FLOW (3569).
Double-check that the modem is securely plugged into the electrical outlet.
Make sure the modem’s power and battery lights are on.
Check that your phone cables are securely plugged in and are not cracked or broken. If necessary, secure the connections and replace the cracked or broken cords.
Finally, make sure that all phones connected to the line are hung up properly.
Follow these steps for a cordless phone:
Make sure there’s electricity going to the wall outlet where the phone base for is plugged in.
Check the battery indicator on the handset to see if it needs charging.
Double-check that the phone is working properly. Try connecting a phone that you know for certain is working. If you still can’t dial out, then please contact our Customer Care Centre at 223-FLOW (3569).
See if you’ve got a pre-recorded message on your phone about temporary suspension of service. If you do have this pre-recorded message, please contact Flow's Customer Care Centre at 223-FLOW (3569).
To activate your Wakeup Call, follow the steps below.
Press *99 or *99#
Listen to the recorded instructions about how to set the alarm. Please note: you need to use the 24-hour clock
Enter the two-digit hour and then the two-digit minute to set your wakeup time
Example 1: Setting 5:25am as your wakeup time
1. Press *99
2. Listen to the instructions
3. Press 0525 (two-digit hour = 05; two-digital minute = 25)
Example 2: setting 5:07pm as your wakeup time
1. Press *99
2. Listen to the instructions
3. Press 1707 (two-digit hour = 17; two-digital minute = 07)
Example 3: setting 12:30am as your wakeup time
1. Press *99
2. Listen to the instructions
3. Press 0030 (two-digit hour = 00; two-digital minute = 30)
To cancel your Wakeup Call feature, just dial *100.
To check whether your Wakeup Call feature is activated or not, just dial *101.
To enable Call Barring, follow the steps below.
Dial *15
You’ll hear an interactive menu that lets you know whether Call Barring is enabled or disabled
Choose from the following options:
Press 1 to turn Call Barring on or off
Press 2 for passcode management
Press 6 to exit the call
Press 0 to repeat the above instructions
To disable Call Barring, follow the steps below.
Dial *16
You’ll hear an interactive menu that lets you know whether Call Barring is enabled or disabled. You’ll also be given the option to change your passcode
Choose from the following options:
Press 1 to turn Call Barring on or off
Press 2 for passcode management
Press 6 to exit the call
Press 0 to repeat the above instructions
To change your Call Barring passcode, follow the steps below.
Dial *17
You’ll hear an interactive menu that lets you know whether Call Barring is enabled or disabled You’ll also be given the option to change your passcode
Choose from the following options:
Press 1 to turn the service on or off.
Press 2 for pin management. Press 6 to exit the call.
Press 0 to repeat the above instructions.
After you activate Call Barring, you’re ready to go ahead and use this handy feature. Here’s how:
Dial *18
Enter your passcode
Enter the barred phone number
Here’s an example:
To check whether your Call Barring is enabled or disabled, just dial *19. You’ll hear a message telling you the status.
You can choose the type(s) of calls you want to bar. Just follow the steps below.
Dial *20
Enter the new level of calls you want to bar
Enter your passcode
Here are the levels and types of calls:
Level 0 blocks calls to cell phones (Cell Phone Bar)
Level 1 blocks international calls (International Call Bar)
Level 2 blocks calls to cell phones and international calls (Cell Phone and International Call Bar)
Here’s an example of changing your Call Barring level to International Call Bar:
Your mailbox number is your 10-digit local telephone number assigned by Flow, starting with 473. So, if your phone number is 231-2789, your mailbox number is 473 231 2789.
No. This service is available to subscribers for $3.00 TT per month.
There are two ways to subscribe:
1. Call Flow’s Customer Care Centre at 868-223-FLOW (3569)
2. Email getflow@columbustrinidad.com
You can access your Caller ID settings by following these steps:
1. Press the Menu button on the remote to launch the Quick Menu
2. On the Quick Menu, navigate to the Messages option
3. Select the Caller ID option and press SELECT/OK
4. Select On or Off for Caller ID Status
5. Select Short, Medium, or Long for Banner Duration
The placement of your Caller ID alert on your TV will vary based on how you are using your cable service. Examples are below.
Caller ID alert while watching regular programming
When you receive an incoming call while watching regular programming, the Caller ID alert will be displayed on the screen with the caller’s name and number (or number only) along with the option to Exit.
(Flow Customer vrs Non-Flow Customer)
Q. Caller ID alert on On-Screen Program Guide
When you receive an incoming call is while navigating through the on-screen guide, the Caller ID alert will be displayed on the screen with the caller’s name and number (Flow customer) or number only (non-Flow customer).
- You’ll have the option to close the Caller ID window by pressing Exit on the remote
- The notification banner will be timed out and removed from the screen if it is not closed within 10 seconds
- You will not be able to change the position of the notification banner for the On-Screen User Guide. When you receive multiple calls in a row, the new notification banner will replace the old banner
Flow Customer
Non - Flow Customer
Caller ID on TV alerts will not be included in your PVR programming. If you are currently watching a PVR recorded program, new alerts will display, however, previously received (while recording) alerts will not display.
The Caller ID Alert Setup screen gives you different options for managing your Caller ID settings. You can access and manage your Caller ID settings by following these steps:
1. Press the Menu button on the remote to launch the Quick Menu
2. On the Quick Menu, navigate to the Parental Control option
3 Select the Caller ID option and press SELECT/OK
4. Select On or Off for Caller ID Status
5. Select Short, Medium, or Long for Banner Duration
No. We’re sorry, but the position of the banner can’t be changed.
No, this will not affect your Caller ID on TV because it operates independently from your handset.
No. Your Caller ID is just a video presentation of your normal Caller ID, so it won’t be affected.
There are several reasons you might not be able to get this service when someone right next door can. It could be the equipment, or that you both have different services, or it may just be that you’re not subscribed to Caller ID on TV.
In order to get Caller ID on TV, you need to subscribe to both Flow digital TV and phone services.
Yes. You can see up to 30 call records through the Caller ID menu on your set top box.
The first thing to do is make sure your Caller ID on TV service is turned on.
To do this, follow the steps below:
1. Press the MENU button on your remote control
2. Select the Messages option
3. Select the Caller ID option
Within this option, you’ll be able to view Caller ID status, banner duration and call history.
Yes. You can order Flow’s internet service without ordering Flow’s TV service. You’ll just need to pay the installation fee.
No, you don’t need a telephone line for Flow’s internet service. We’ll install a cable modem and that’s all you need for our blazing fast internet service.
Yes. You can switch your computer or router, but you must press the reset button on back of the modem before your new device can connect to the internet. Please note: If you have a static IP address assigned by Flow, you’ll need to contact us so we can also assign it to your new device. Once we make that change and confirm it for you, you’ll need to reset your modem before connecting to the internet.
Yes. Our cable modems come with batteries that will provide up to four hours of life after an electrical outage.
No. You won’t need a special computer, but you computer or router will need an RJ45 Ethernet port (known as an interface) so it can connect to the Flow cable modem.
Yes. You can share a single Flow internet connection between two or more computers. You’ll need a router that all the computers can communicate with, either wirelessly or wired (with network cabling).
Unfortunately, we don’t provide these devices, appliances or services.
With Flow internet, you can use email programs like Mac Mail, Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or any other one that supports POP3 protocol. When configured correctly, your new mail will automatically download as the Flow mail server receives it.
Flow’s mail server supports downloading email using email clients such as Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or any email client that supports POP3 protocol. When configured correctly, the email client can be set to automatically download all your new mail as it’s received by the Flow mail server.
To configure these mail clients, use the settings below.
- Username: as specified by the Flow login page + @flowtrinidad.net or .com
E.g. jsmith@flowtrinidad.net or .com - Password as specified by you, the user, when it was changed
- Incoming Mail Server: mail.flowtrinidad.com
- Outgoing Mail Server: mail.flowtrinidad.com
- SMTP Authentication must be turned on using the same username and password
Once you’ve set up and configured your email program, you can access your emails in two ways: using the web interface (by entering mail.flowgrenada.com/webmail in the address bar of your browser), or by using a mail client such as Mac Mail, Microsoft Outlook or Outlook Express.
To configure Outlook Express, follow the steps below.
1. Click the Start button
2. Click All Programs
3. Open Outlook Express
4. Select Tools in the menu bar
5. Select Accounts
6. Click on the Mail Tab
7. Click on Add
8. Click the Mail option
9. At the Item ‘Display Name:’ type your name as you would like it to appear when sending emails
10. Click Next to Continue
11. At the item Email-Address type your Flow Trinidad email address in lowercase (e.g. jdoe@flowtrinidad.com)
12. At the item Incoming Mail Server type, in lowercase, mail.flowgrenada.com
13. At the item Outgoing Mail Server type, in lowercase, mail.flowgrenada.com
14. Click the Next button
15. At the item Account Name: enter your Flow Email address (e.g. jdoe@flowtrinidad.com)
16. At the item Password: enter your password, as specified by you, the user when it was changed
17. Click the Next button
18. Click the Finish button
19. Click on the item ‘mail.flowtrinidad.com’ then click the Properties button
20. Click on the Servers tab
21. Click on the check box for My Server requires authentication to make sure it is ticked
22. Click the OK button
23. Click on the Close button. Outlook Express will now download your email whenever you are online.
No. Any device connected to the modem receives public IP addresses, so if you need protection, you’ll have to install a software firewall to your PCs or buy a hardware firewall and attach it directly to your modem.
The modem is not a router so there’s no configuration page available. The modem’s sole purpose is to issue IP addresses, so no other configuration is possible.
If through your own negligence your modem becomes damaged or lost, you’ll be charged $345.00 (VAT incl.) for a replacement.
Yes, it does.
Without the insurance option, a replacement modem will cost $521.74 (before VAT). Please note: lost modems are not covered by modem insurance; only damaged modems and stolen modems are covered. A police report will be required as proof that the modem was stolen.
Take a moment to double-check that you typed in your username and/or password. Check your caps-lock key as well.
Here are a few things you can try. First, your modem may need to be reset. To reset, press the reset button on the back of the modem. If you still can’t browse, check to see whether your network card on your computer is connected and enabled by clicking on the network icon on your computer desktop. If your network card is disabled, you can repair your network connection by right-clicking on the icon and selecting the option to repair the network connection. If you have a router installed, you can reset the router and modem by unplugging the power cable on the router, then pressing the reset button on the modem, and finally by plugging back in the router to its power source. If you still can’t get online, call our Internet Helpdesk at 223-FLOW (3569) ext. 2002.
It sounds like the coaxial cable might not be properly screwed into the modem. Try screwing it in tightly. If you still can’t get online, call our Internet Helpdesk at 223-FLOW (3569) ext. 2002.
Most ISPs don’t allow you to send email through their mail server unless you are on their network. You can use Flow’s mail server to send email. Change the OUTGOING mail server of your other ISP account to mail.flowgrenada.com and remember to set the username and password of the OUTGOING mail server the same as that of your Flow Grenada email account. If you don’t have a Flow Grenada email account, you’ll need to create one, since our server requires that you log in before you can send mail.
Check your spam folder. Our mail servers perform spam filtering so any emails that get a high spam rating are automatically deleted.
On DC battery power, the modem gives you 15 minutes for internet service and the rest of the battery power is reserved for telephone service. This is still the case even if your modem doesn’t have telephone service installed. In some cases, the node providing internet service to the area loses power, and your service will beunavailable until power has returned to the node (even if you have battery power).
This happens when your computer isn’t receiving a valid IP address from the Flow modem. If you follow the steps below, the problem should get corrected.
1. Check the Ethernet cable connecting your computer to the modem.
2. Reset your modem.
3. If you’re using a router, reset the router.
4. Right-click on the network connection and repair the modem.
The Flow standard modem only gives out one public IP address to the first device detected by the modem (switches are not IP addressable devices). Any other devices you plug into the switch won’t receive a new IP address. If you want to connect more than one device at a time , you’ll need a dedicated router that uses DHCP (such as Linksys, D-Link, Cisco or others).
Sounds like there could be interference from other wireless devices, such as phones, remotes, or video games. Try changing the wireless channel on your router – most have up to 11.
Your Flow standard modem ‘remembers’ the first device (laptop, router, PC) connected to it and will only give you access to this device. It’s likely that the modem is remembering the previous device that was plugged into it and is refusing to issue an IP to another device. Try resetting the modem to clear its memory.
Some modems are equipped with a battery, so simply removing the modem from the AC power source has no affect on the reset. Try resetting your modem by pressing the reset button on the back of the modem.